:root{--bg: #eef0f4;--surface: #ffffff;--surface-2: #f7f8fa;--surface-hover: #f2f4f8;--border: #e5e8ee;--border-strong: #d6dbe4;--divider: #eef0f4;--text: #141821;--text-2: #4b5563;--text-muted: #8b93a1;--text-faint: #aab0bc;--graphite: #3c434b;--navy: #1e3a8a;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-soft: #eef3ff;--primary-ring: rgba(37,99,235,.2);--red: #dc2626;--red-soft: #fdecec;--amber: #b45309;--amber-soft: #fdf1e3;--violet: #6d28d9;--violet-soft: #f3edfe;--green: #15803d;--green-soft: #e8f6ee;--slate: #5b6472;--slate-soft: #eef0f3;--rail: #20252d;--rail-2: #272d37;--rail-line: #333b47;--rail-text: #c4cbd6;--rail-muted: #7d8794;--rail-active: #2e3742;--r-sm: 4px;--r-md: 6px;--r-lg: 8px;--r-full: 999px;--danger: var(--red);--brand-graphite: #3c434b;font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}.brand{font-weight:700;letter-spacing:.01em}.brand-ops{color:var(--brand-graphite)}.brand-key{color:var(--primary)}.auth-card .auth-brand{margin:0 0 .25rem;font-size:2rem;letter-spacing:.02em}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}.app{display:grid;grid-template-columns:244px 1fr;height:100vh;overflow:hidden}.rail{background:var(--rail);border-right:1px solid var(--rail-line);display:flex;flex-direction:column;color:var(--rail-text);overflow-y:auto}.rail-top{padding:18px 16px 14px;display:flex;align-items:flex-start;gap:8px}.rlogo{font-size:20px;font-weight:800;letter-spacing:-.02em}.rlogo-ops{color:#e6e9ee}.rlogo-key{color:#93adf0}.rlogo-sub{font-size:10px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--rail-muted);margin-top:3px}.rgrp{font-size:10px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--rail-muted);padding:14px 18px 6px}.rview{display:flex;align-items:center;gap:10px;margin:1px 8px;padding:9px 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10px;border-radius:var(--r-md);color:var(--rail-muted);font-weight:500;font-size:13px;text-decoration:none}.rnav:hover,.rnav.on{background:var(--rail-2);color:var(--rail-text)}.rnav .ic{width:16px;text-align:center;flex:none}.rail-foot{margin-top:auto;border-top:1px solid var(--rail-line);padding:8px}.ruser{display:flex;align-items:center;gap:10px;padding:8px 10px;margin-top:4px}.ruser .av{width:30px;height:30px;border-radius:var(--r-full);background:var(--navy);color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.ruser .nm{font-size:12px;color:var(--rail-text);font-weight:600;line-height:1.2}.ruser .rl{font-size:10px;color:var(--rail-muted)}.ruser .logout{margin-left:auto;background:none;border:none;color:var(--rail-muted);cursor:pointer;font-size:15px}.ruser .logout:hover{color:#f0a3a3}.rail-bell{display:flex;justify-content:flex-end;padding:4px 6px 0}.main{overflow-y:auto;background:var(--bg)}.wshead{padding:18px 24px 14px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:8}.wstop{display:flex;align-items:center;gap:12px}.wstop h1{font-size:19px;font-weight:700;letter-spacing:-.01em;margin:0}.wstop .sp{flex:1}.wstats2{display:flex;margin-top:14px}.wstats2 .wstat{display:flex;flex-direction:column;gap:1px;padding-left:24px;margin-left:24px;border-left:1px solid var(--divider)}.wstats2 .wstat:first-child{padding-left:0;margin-left:0;border-left:0}.wstat .v{font-size:20px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.1}.wstat .k{font-size:11px;font-weight:500;color:var(--text-muted)}.wstat.hot .v{color:var(--red)}.wstat.good .v{color:var(--green)}.btn{height:32px;padding:0 13px;border-radius:var(--r-md);font-size:13px;font-weight:600;font-family:inherit;border:1px solid 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9px;border-radius:var(--r-full);font-size:12px;font-weight:600;white-space:nowrap}.sla-breach{background:var(--red-soft);color:var(--red);font-weight:700}.sla-soon{background:var(--amber-soft);color:var(--amber)}.sla-ok{color:var(--text-2)}.sla-none{color:var(--text-faint)}.pager2{display:flex;align-items:center;justify-content:space-between;margin-top:14px;font-size:12px;color:var(--text-muted)}.backlink{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-2);cursor:pointer;background:none;border:none;padding:0}.backlink:hover{color:var(--primary)}.cardhead h1{font-size:19px;font-weight:700;letter-spacing:-.01em;margin:8px 0 0;display:flex;align-items:center;gap:10px}.cardhead h1 .cdot{width:9px;height:9px;border-radius:50%;flex:none}.cardhead h1 .cid{color:var(--text-muted);font-weight:600}.cardhead .metaline{color:var(--text-2);font-size:12px;margin:6px 0 0 19px}.cardhead .metaline b{color:var(--text);font-weight:600}.cardhead 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.k{color:var(--text-muted);flex:none}.kv .v{color:var(--text);font-weight:500;font-variant-numeric:tabular-nums;text-align:right}.kv .v.warn{color:var(--amber);font-weight:600}.kv .v.breach{color:var(--red);font-weight:700}.kv .v.none{color:var(--text-faint)}.field{margin-bottom:11px}.field:last-child{margin-bottom:0}.field label{display:block;font-size:12px;font-weight:600;color:var(--text-2);margin-bottom:5px}.fsel{height:34px;width:100%;border:1px solid var(--border-strong);border-radius:var(--r-md);padding:0 11px;font-size:13px;font-family:inherit;color:var(--text);background-color:var(--surface);cursor:pointer}.fsel:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-ring)}.side-sep{height:1px;background:var(--divider);margin:13px 0}.btn-danger{background:var(--surface);border:1px solid 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var(--border);border-radius:8px;font-size:.9rem}.filter-search button{padding:.5rem 1rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer}.tickets-filters select{padding:.5rem .7rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);font-size:.9rem}.filter-mine{display:flex;align-items:center;gap:.4rem;font-size:.85rem;color:var(--text-muted)}.status-dropdown{position:relative}.status-dropdown-btn{padding:.5rem .7rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);cursor:pointer;font-size:.9rem;font-family:inherit;white-space:nowrap}.dropdown-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:40}.status-dropdown-menu{position:absolute;top:calc(100% + .35rem);left:0;z-index:50;min-width:200px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 12px 32px #0000001f;padding:.4rem;display:flex;flex-direction:column;gap:.15rem}.status-dropdown-item{display:flex;align-items:center;gap:.5rem;padding:.4rem .5rem;border-radius:6px;cursor:pointer}.status-dropdown-item:hover{background:var(--bg)}.status-dropdown-clear{margin-top:.2rem;padding:.4rem .5rem;border:none;border-top:1px solid var(--border);background:none;color:var(--primary);cursor:pointer;font-size:.82rem;text-align:left}.badge{display:inline-block;padding:.2rem 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